For managed service providers
HR advice from people who actually run MSPs.
Culture Core Group owns three IT companies. We have staffed service desks, run on-call rotations, promoted engineers into management, and lost good techs to burnout. The HR systems we sell are the ones we built to fix that.
Book a Discovery CallThe problems we recognise
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Techs leave and take the knowledge with them
Every departure costs you the client relationships and the undocumented fixes that lived in one person’s head.
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Your best engineer is now a manager
Promoting the strongest technician is the obvious move, and almost nobody gives them a system to manage with.
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On-call is quietly burning people out
Rotation fairness, escalation, and recovery time are HR problems long before they become resignation letters.
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Hiring is slow, so the backlog grows
A vacancy on a service desk is felt immediately, which is exactly when hiring standards tend to slip.
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Billable pressure versus development time
Utilisation targets and professional growth pull against each other unless somebody designs the balance deliberately.
Why an MSP is different
Utilisation targets, on-call rotations, certification paths, and client-facing technicians make MSP people problems specific. Generic HR advice tends to arrive without any of that context, and it shows.
We also work with professional services, engineering, SaaS, and family-owned businesses. The fundamentals travel. MSPs are simply where we can skip the explaining.